For all your family members’ health needs.
Plus more Rewards points for treats.

Pet Insurance for Canadians


Our Pet Insurance is underwritten by Petline Insurance Company, one of Canada’s largest and most trusted pet insurance underwriters. Our products offer peace of mind and benefits designed to cover the treatments and care most important to your pet’s health, ensuring your pets live happier, healthier and fuller lives.

With health insurance for your cats and dogs, you can be reimbursed for up to 80% of veterinary costs including x-rays, hospitalization, surgery, dental care and prescriptions.

Our plans also include coverage for medical devices and complementary therapies such as physiotherapy, massage therapy and even acupuncture.


 Canadian based customer service
 Coverage that renews annually
 Multiple pet discounts when three or more pets are insured
 Hudson’s Bay Rewards points1


Choose the plan that best suits your needs and budget. If you have more than one pet, multiple-pet discounts are available. You can keep your own vet or any other licensed veterinarian in Canada. While vacationing in North America, you can visit a licensed veterinarian in any province, territory, or in the continental United States.

Pet insurance reimburses you for up to 80% of veterinary costs if your pet becomes ill or injured in an accident. There are three levels of coverage are available.


Premiums vary depending on breed and geographical region.

By clicking ‘Get your quote now’ you acknowledge leaving Hudson’s Bay Financial.com to visit a third-party website and agree to the Hudson’s Bay Company  Terms and Conditions and Privacy Policy.


Basic Care Enhanced Care Enhanced Care Plus
Earn Hudson’s Bay
Rewards Annually¹
Earn 2,000 Points Earn 3,000 Points Earn 4,000 Points
Accident $1,000 per accident $2,000 per accident $4,000 per accident
Illness $1,000 per illness, per year $2,000 per illness, per year $4,000 per illness, per year
Maximum Combined
Payable per year
for Accidents and Illnesses
$2,000 Unlimited Unlimited
Alternative therapy $350 $350 $350
Behavioural therapy Not Covered $350 $350
Medical devices $350 $350 $350
Dental $200 $300 $400

Hudson’s Bay Reward Points are awarded to customers for a one-time auto and/or home insurance quote.

Hudson's Bay Rewards Logo

Who is

Pet Insurance for HBC Customers is underwritten by Petline Insurance Company, the first licensed insurance company in Canada to focus solely on pet health insurance. Petline Insurance Company has protected over 1.7 million pets in its 30-plus year history and is dedicated to responsible pet ownership. 

Contact Us

Get in touch with our team
Have questions? Call or email our pet health insurance experts. 

Phone 1-800-664-9204
Email contactus@petinsurancehbc.com

Petline Insurance Company
301-600 Empress Street
Winnipeg, MB
R3G 0R5

Customer Care Centre Hours

Monday – Thursday 7:00AM – 9:00PM CST
Friday 7:00AM – 8:00PM CST
Saturday 8:00AM – 7:00PM CST
Sunday Closed

How do I make a claim?

  1. Download a claim form or check out your Customer Portal to download your personalized claim form that’s populated with you and your pets information. 
  2. Visit your veterinarian. After you pay your bill, ask your vet or an authorized clinic employee to fill out sections 2 of the claim form. You fill out sections 1 and 3.
  3. Submit your claim. Send us your completed claim form and itemized receipt to; Email: claims@petlineinsurance.com Fax: 1-866-501-5580 Mail: Petline Insurance Company. 301-600 Empress Street, Winnipeg, MB, R3G 0R5

Have more questions? See our Policy Wordings for complete details on the terms and conditions of Pet Insurance for Hudson’s Bay customers coverage. For all complaints, please download our: Complaint Handling Policy.

Did you know?

Many pet owners consider their furry friends to be an integral part of their family. If you’re concerned about potential health care costs for your pets, pet insurance is a good option in case of accidents, illness and dental costs.

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¹Earn 2,000 Hudson’s Bay Rewards points when you purchase a Basic Care Plan; 3,000 Hudson’s Bay Rewards points for Enhanced Care; and 4,000 Hudson’s Bay Rewards points for an Enhanced Care Plus plan. Points will be issued in equal increments after every six months when you pay for your premiums and will not be prorated. Offer valid in all provinces – excluding YT, NWT, NT.²Rates and product details are effective as of July 1, 2023, and are subject to change without notice.
Premiums can be paid using the Hbc Mastercard powered by NEO or any valid Canadian credit card.
All plans are subject to the terms and conditions of your Policy and Documents of Insurance. Premiums vary by breed and where you live.
Pet insurance for Hudson’s Bay customers is arranged for by Hudson Bay Financial Services and underwritten by Petline Insurance.